A broken heater, leaking pipe, no hot water, or unsafe condition in your home should not be ignored.
If you rent your home and your landlord is not making needed repairs, there are steps you can take:
1. Tell Your Landlord in Writing
Even if you already called or spoke to your landlord, send the repair request in writing too.
A text, email, letter, or maintenance request can help create a record showing when you reported the problem. Be clear about what is wrong and when you first noticed it.
2. Take Photos and Videos
Take pictures or videos of the problem, especially if it gets worse over time.
For example, if you have a leak, take photos of the water, damage to the wall or ceiling, and any belongings that were damaged.
Keep these photos along with copies of your messages to your landlord.
3. Keep Track of What Happens
Write down important dates, including:
- When you first noticed the problem
- When you told your landlord
- Each time you followed up
- If and when someone came to inspect or repair it
- How long the problem lasted
This information may be important if you need to take further action.
4. Report Serious Problems
If your landlord still does not fix the problem, you may be able to report the condition to your local housing or building department.
The right agency depends on where you live. Your city, county, or state may have a department that handles housing complaints and property violations.
Some problems may require faster action, especially if they involve heat, water, electricity, gas, pests, mold, or another condition that could affect your health or safety.
When Should You Talk to a Lawyer?
Consider getting legal advice if the problem is serious, your landlord keeps ignoring your requests, you receive an eviction notice, or you are worried your landlord may retaliate against you for making a complaint.
CC 175 Legal Plan members have access to legal support for housing issues. A lawyer can review your situation, explain your rights based on where you live, and help you understand what steps you can take next.
While you can access some features without signing in, a portal account unlocks the full benefits of your legal and personal protection plan. Tap here to create your account!
